SKYMILES EXPERIENCES®

General:

What is SkyMiles Experiences?

SkyMiles Experiences is an online auction platform that allows you to bid your miles for a vast array of unique events and experiences in entertainment, sports, food & wine, and travel.

Who is eligible to participate?

To participate in SkyMiles Experiences, you must be a Delta SkyMiles member, age 18 years or older, and must reside in the 50 United States and the District of Columbia. You need to be logged in on delta.com in order to bid.

How do I enroll in SkyMiles if I am not already a member?

Registration:

May I browse listings without registering?

You may browse as much as you'd like without registering or logging in.

How do I register?

When you attempt to place a bid for the first time, you will be prompted to fill out a registration page. To complete the registration process, you will need to provide us with your address and phone number. By filling in this information and clicking "Update," you are agreeing to the SkyMiles Experiences User Agreement which can be found here.

I had already registered on a different version of the website. Why is it asking me to register again?

With the launch of an upgraded platform, we are requiring re-registration of your profile and account preferences by registering under the new system requirements of SkyMiles Experiences.

Why did my screen "refresh" after I submitted my Registration Information?

Your cookies have probably been disabled. Check the Internet Options or Preferences from your browser's toolbar. If your cookies are disabled, you will not be able to navigate the site.

Why can't I have a PO Box as my Mailing Address?

Certain carriers do not deliver to Post Office Boxes, so having a Street Delivery Address on record avoids any delays in processing shipment for winning bids.

What do I do if I've forgotten my SkyMiles account number or password?

If you have forgotten your SkyMiles account number or password, please visit delta.com and click on "Forgot Login" or "Forgot Password" or contact a Delta representative at 800-323-2323.

Bidding:

How do I bid?

You must be logged in through delta.com to place a bid.

To log in, visit http://www.delta.com/content/www/en_US/skymiles/skymiles-experiences.html and click the "LOGIN" button at the top of the screen. Once logged in, click the "GO BID" button to be transferred to the SkyMiles Experiences website.

Once logged in, to bid, simply locate the listing you're interested in and click the "Bid Now" button. Enter your bid amount, which must be at least 1,000 miles higher than the current bid, and click "Confirm Bid." Once confirmed, your bid is final and cannot be withdrawn or lowered. If you're the highest bidder at the time of auction close, you are the winner, and miles will automatically be deducted from your SkyMiles account. If you are not the highest bidder at the time of auction close, no miles will be deducted from your SkyMiles account.

How do I increase my bid?

To increase your bid, repeat the bidding instructions above. Remember all bids are final and cannot be reversed. You can increase your bid at any time. 

How can I use "proxy bidding" to automatically increase my bid for me if I do not have time to monitor the bidding status?

Many of our bidders prefer to use the convenience of "proxy bidding." Proxy bidding allows the system to bid for you when you can't be at your computer to increase your bid as other members may outbid you.

How proxy bidding works:

  1. Decide the maximum number of miles you're willing to bid and enter this amount after clicking "Bid Now."
  2. The system will then confidentially continue to bid up to your maximum amount for you so that you don't have to keep an eye on your auction as it unfolds.
  3. If another bidder outbids your maximum, you will not be the highest bidder. But if you have the highest bid at the time the auction closes, you're the winner--and the final mileage amount might even be less than the maximum you had been willing to spend.

Why doesn't my bid show up online after I bid?

The Bid History should show your bid as soon as it is entered and confirmed. If it doesn't appear, try clicking your browser's "refresh" or "reload" buttons. 

How will I know if my bid is no longer the current highest bid?

We will automatically send you an email when your bid is no longer the current highest bid, if you have your email preferences set to receive these alerts. To adjust your email preferences, log in, click on "Update Profile" and then "Email Preferences."

As there can sometimes be delays in e-mail transmissions, we recommend logging in and clicking on "Bid Status" to check the latest status of your auctions.

How can I view all bids I've submitted?

Log in and click "Bid Status" on the left-hand side of the website.

Why did a bid from earlier today beat my bid?

Bids retain the time when they are placed and time of bid is used to break ties. If you placed a bid for the same mileage amount as an earlier bidder, the bid placed first will win. It is to the bidder's advantage to get an initial bid in as early as possible.

Why does the number of bids on the listing info page display more bids in the table than are listed after I click the Bid History link?

If the number of bids indicates more bids than are listed in the Bid History of the item, it is probably because one or more of the bidders have at one point during the auction increased an initial bid. Every bid made, whether it is an initial bid by a user, or an increase, is recorded in the number of bids.

Can I submit a bid offline?

No. Bids may only be entered through skymilesexperiences.com when logged into your SkyMiles account. 

Do all auctions close at exactly the scheduled closing time?

If no bids are placed within 5 minutes of when an auction is scheduled to close, the auction will end at the scheduled closing date/time.

If a bid is placed during the last five minutes of any auction, the scheduled closing time thereof will be automatically extended for an additional five minutes from the time of the last bid. This process will repeat as many times as necessary. The auction bidding will close once all activity has stopped for a period of five minutes.

I appear to have been overbid by an amount smaller than the bid increment. How has this occurred?

When a bidder places a "proxy bid," that bidder may have entered a maximum bid that is higher than your bid, but at a smaller bid increment because at the time their maximum proxy bid was placed, it was in an amount far greater than the required increment above the highest bid at that time. In this case, the bidder using the proxy bid will be winning at exactly their maximum bid.

Example: An auction has a bid increment of 1,000 miles. The current winning bid is at 30,000 miles. You then bid 31,000 miles (proxy bid) but at the same time Bidder B bids 31,005 miles (also a proxy bid). In this case, Bidder B will win at exactly 31,005 miles even though it appears to not meet the minimum increment. Bidder B’s maximum proxy bid was more than the 1,000-mile bid increment when he or she placed the bid.

Can I remove a confirmed bid?

No. As stated in the SkyMiles Experiences User Agreement, all bids placed are final and cannot be lowered or withdrawn.

Can I place a bid even if I don’t have enough miles in my account balance now, but add miles to my account later if I am the winner?

No. You may only bid on packages if you have a sufficient number of miles in your SkyMiles account to cover all pending bids you place.

Can I buy more miles if I exceed my SkyMiles account balance while bidding?

Please first note that miles purchased or transferred may not immediately appear in your account balance. It can often take 24-48 hours for miles purchased or transferred to be eligible to use from your balance. Please review the terms and conditions associated with your purchase or transfer before initiating a transaction.

If you wish purchase miles through Delta's "Buy Miles" program, please visit: https://www.delta.com/buygftxfer/displayBuyMiles.action. Please note that miles purchased are subject to all rules and restrictions of the Buy Miles program which can be found at delta.com.

What is a Buy It Now listing?

Any experience with a Buy It Now button instead of View Info/Bid Now means the experience is being offered at a fixed amount of miles, and in limited quantity. This is a “first come, first served” redemption activity. When the quantity available at the set point level has been redeemed, the reward will indicate it is Sold Out. Fulfillment will take place in similar fashion to auction listings, the winning bidder will be required to submit information in order to complete the fulfillment process (instructions will be provided in the Buy It Now confirmation e-mail).

Winning and Fulfillment:

How will I know if I win?

Once an auction has closed, if you are the member with the highest bid, you will receive a notification email alerting you that you are the winning bidder. However, you are responsible for determining if you have won by visiting the site . As there can sometimes be delays in email transmissions, we recommend logging in and clicking on "Bid Status" to check the latest status of your auctions.

What happens next if I am the winner?

Once you have won your auction, you will receive an e-mail detailing next steps required to coordinate your experience. You will be responsible for replying by 5PM EST of the next business day in order to ensure that your experience details are arranged in a timely manner. Delays in providing any information requesting may affect the timely coordination of your experience. After providing the required information you will be advised about whether you should expect to receive items shipped to you directly or whether a representative from one of our partner companies who is coordinating the experience will be reaching out to you directly to plan your event. The fulfillment process varies between experiences.

What happens if I can no longer attend an experience I have won?

You are welcome to pass the experience on to a friend or family member, pending notification to and written approval from the SkyMiles Experiences team. You would need to provide us with their contact information so that we may begin to coordinate with them. Please note that miles deducted from your SkyMiles account upon winning cannot be refunded or transferred, even if you do not personally attend.

Further Assistance:

Why didn’t I receive an e-mail confirmation?

We want to keep you up-to-date as the status of your SkyMiles Experiences auctions unfold. You will automatically receive email notifications when you place a bid and if you win. However, as there can sometimes be delays in email transmissions, we recommend logging in and clicking on “Bid Status” to check the latest status of your auctions.

To adjust your email preferences, log in, click on "Update Profile" and then "Email Preferences".

Don't see your question listed here?

If you have further questions about the SkyMiles Experiences program or the specific packages available for bidding, please click on the "CONTACT US" link and send us your question. A member of our support team will respond as quickly as possible during business hours, typically within 48 hours of receipt.

If you have a question about your SkyMiles account, purchasing miles, or any other Delta or SkyMiles-related question, please visit delta.com/contactus to find information about how to contact Delta customer support.