SkyMiles Experiences®

General:

What is SkyMiles Experiences?

SkyMiles Experiences is an online platform that unlocks a collection of unique events for SkyMiles® Members. Use your miles to bid or redeem exclusive dining experiences, luxury getaways, sports events and more. SkyMiles Experiences is the perfect way to use your miles into more once-in-lifetimes.

Who is eligible to participate?

To participate in SkyMiles Experiences, you must be a SkyMiles Member, age 18 years or older and must reside in the 50 United States and the District of Columbia. You need to be logged in to your SkyMiles account in order to bid or redeem miles.

How do I enroll in SkyMiles if I am not already a member?

Join SkyMiles for free in minutes by visiting delta.com/joinskymiles and filling out the form.

Why can't I have a PO Box as my Mailing Address?

Certain carriers do not deliver to Post Office boxes, so having a street delivery address on record avoids any delays in processing shipment for winning bids.

What do I do if I've forgotten my SkyMiles account number or password?

If you have forgotten your SkyMiles account number or password, please visit delta.com and click "Forgot Login" or "Forgot Password" or contact a Delta representative at 800-323-2323.

Bidding:

How do I bid?

Once you’ve found an experience you’d like to attend, it’s quick and easy to place a bid.

  • First, make sure you're logged in through delta.com to place a bid.
  • Once you're on the home screen, click "Login" at the top right corner of your screen and follow the prompts.
  • Next, it's time to find your favorite experience and place a bid. Your bid must be higher than the current bid and meet the stated bid increments.
  • Once your bid is in, click the "Bid Now" button.
  • After confirming, it's official, and your bid cannot be lowered or withdrawn.

How do I increase my bid?

To increase your bid, repeat the bidding instructions above with your new bid amount. Remember, all bids are final and cannot be reversed. You can increase your bid at any time.

Why doesn't my bid show up online after I bid?

The Bid History should show your bid as soon as it is entered and confirmed. If it doesn't appear, try clicking your browser's "refresh" or "reload" buttons.

How will I know if my bid is no longer the current highest bid?

We'll email you to let you know your bid is no longer the highest if your email preferences are set to receive these alerts. To adjust your email preferences, log in, click "Update Profile" and then "Email Preferences."

Sometimes, there are delays in receiving emails. We recommend logging in and clicking on "Bid Status" to check the latest status of your bid.

How can I view all bids I've submitted?

Log in and select "My Account" in the top right corner of your screen. Click the "My Bids" button on the right side of your screen to see your Bid Status for current and closed experiences.

Why did a bid from earlier today beat my bid?

Since bids retain the time they are placed, the bid time is used to break ties. If you placed a bid for the same mileage amount as an earlier bidder, the bid placed first will win.

Can I submit a bid offline?

No. Bids may only be entered through skymilesexperiences.com when logged into your SkyMiles account.

Do all bids close at the scheduled time?

If no bids are placed within five minutes of when an experience is scheduled to close, it will end at the scheduled closing date/time.

But if a bid is placed during the last five minutes, the scheduled closing time will automatically extend for an additional five minutes from the time of the last bid. This process will repeat as many times as necessary. Bidding on the experience will close once all activity has stopped for five minutes.

I appear to have been outbid by an amount smaller than the bid increment. How has this occurred?

This occurred because each bid placed on the SMEX platform is a "Proxy Bid" ("Maximum Bid" or "Max Bid"). Proxy bids must be placed equal to or greater than the bid increment (i.e. if the bid increment is 10,000, a user could place a proxy bid of 10,000 or greater (i.e. 11,000)). When you placed a "proxy bid," another bidder may have previously entered a proxy bid that is higher than your proxy bid. Because that bidder had a previously placed higher proxy bid, their bid will automatically outbid your proxy bid by the bid increment or their exact proxy bid value.

Example: An auction has a bid increment of 10,000 miles. User A is winning after placing a proxy bid of 41,000 miles, and the current winning bid is 30,000 miles. User B then bids 40,000 miles (proxy bid), but it is automatically outbid by User A's previously placed higher proxy bid. The current bid is now increased to User A's winning proxy bid of 41,000 miles. Even though the 1,000-mile increase is lower than the increment of 10,000, User A's previously placed proxy bid is still higher than User B's proxy bid, and User A is still entitled to win the auction.

Can I remove a confirmed bid?

No. All bids placed are final and cannot be lowered or withdrawn.

Can I place a bid even if I don’t have enough miles in my account balance now, but add miles to my account later if I am the winner?

No. You may only bid on packages if you have sufficient miles in your SkyMiles account to cover all pending bids you place.

Can I buy more miles if I exceed my SkyMiles account balance while bidding?

It can often take 24-48 hours for miles purchased or transferred to be eligible to use from your balance. Please review your purchase or transfer terms and conditions before initiating a transaction.

If you wish to purchase miles through Delta's "Buy Miles" program, visit https://www.delta.com/buygftxfer/displayBuyMiles.action. Please note that miles purchased are subject to all rules and restrictions of the Buy Miles program, which can be found on delta.com.

What is a Redeem Now listing?

Any experience with a "Redeem Now" button instead of "Bid Now" means the experience is being offered at a fixed amount of miles and in limited quantity. This is a first come, first served redemption activity. When the quantity available has been redeemed, the experience will be officially sold out. The winner will get a confirmation email from SkyMiles Experiences with information on next steps.

Winning and Fulfillment:

How will I know if I win an experience?

Once the bidding has closed and you are the Member with the highest bid, you will receive a notification email from Delta SkyMiles Experiences congratulating you on your big win.

What happens next if I am the winner?

After you win, you will receive an email from SkyMiles Experiences congratulating you. A member from our team will reach out to coordinate experience details for you and your guests. Each experience requires certain Member information to be shared in advance to ensure seamless delivery of tickets, access, etc., for you and your guests.

Make sure to respond in a timely manner to get closer to having the best experience yet. After initial confirmation, our team will stay in contact if you have questions or require any changes to guest information.

What happens if I can no longer attend an experience I have won?

You are more than welcome to pass the experience on to a friend or family member, pending notification and written approval from the SkyMiles Experiences team. Please provide us with their contact information so we can coordinate with them. Remember, the miles deducted from your SkyMiles account upon winning cannot be refunded or transferred, even if you do not personally attend.

Further Assistance:

Why didn’t I receive an e-mail confirmation?

Make sure you've opted in to receive email notifications from SkyMiles Experiences. Once complete, you will automatically receive email notifications when you place a bid, if you are outbid and if you win or redeem an experience.

To adjust your email preferences, log in, click on "My Account " and then “My Preferences ” located in your Account Dashboard.

Don't see your question listed here?

If you have more questions about the SkyMiles Experiences program or the specific packages available for bidding or redeem now, please Contact Us to send us your question. A member of our support team will respond as quickly as possible during business hours, typically within 48 hours of receipt.

If you have a question about your SkyMiles account, purchasing miles or any other Delta or SkyMiles-related question, please visit delta.com/contactus to find information about contacting Delta customer support.